Customer Support Tracking System (CSTS)

Features

Provides a web based system for customers to directly report problems or support requests
Each support request is forwarded to the concerned department or user for resolution
Tracks the resolution of support tickets across multiple locations
Maintains a detailed history through the resolution of support tickets
Provides activity reports by customer, region, department or nature of support request
Dashboards provide an instant view of ongoing activity and highlight exceptions as they occur