Customer Support Tracking System (CSTS)

Features

• Provides a web based system for customers to directly report problems or support requests
• Each support request is forwarded to the concerned department or user for resolution
• Tracks the resolution of support tickets across multiple locations
• Maintains a detailed history through the resolution of support tickets
• Provides activity reports by customer, region, department or nature of support request
• Dashboards provide an instant view of ongoing activity and highlight exceptions as they occur

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