Customer Order Tracking System (COTS)

Features

• Provides a web based platform for customers to keep track of order status
• Maintains the order status of products and services through each step from order confirmation to delivery and installation
• Handles phased deliveries or contract manufacturing orders
• Customers and account managers can login at any time and check the position of the order and deliveries
• Highlights tasks that require customer inputs such as specifications, documents, tax forms, etc.
• Maintains a detailed history of all interactions between the customer and the supplier

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