Information & Workflow Management solutions

 Customer Order Tracking System (COTS)


Customer Order Tracking System

Features

  • Provides a web based platform for customers to keep track of order status
  • Maintains the order status of products and services through each step from order confirmation to delivery and installation
  • Handles phased deliveries or contract manufacturing orders
  • Customers and account managers can login at any time and check the position of the order and deliveries
  • Highlights tasks that require customer inputs such as specifications, documents, tax forms, etc.
  • Maintains a detailed history of all interactions between the customer and the supplier

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