Customer Order Tracking System (COTS)

Features

Provides a web based platform for customers to keep track of order status
Maintains the order status of products and services through each step from order confirmation to delivery and installation
Handles phased deliveries or contract manufacturing orders
Customers and account managers can login at any time and check the position of the order and deliveries
Highlights tasks that require customer inputs such as specifications, documents, tax forms, etc.
Maintains a detailed history of all interactions between the customer and the supplier