Introduction to Workflow Management

Why does a business need Workflow Management?

• As a business grows in size, it becomes increasingly difficult to co-ordinate work done by multiple individuals
• Information gets lost in large teams, and is difficult to access as and when required
• The problem is even worse when the organization is spread across multiple locations
• Workflow Management provides the information glue that holds a business organization together into an efficiently functioning unit

What is Workflow Management?

• Managing tasks performed by a group of individuals spread across multiple locations
• Recording every business event in a centralized database
• Automatic generation of follow-up tasks
• Automatic assignment of tasks to individuals
• Tracking incomplete tasks
• Escalating tasks not completed in stipulated time to seniors

Workflow Management consists of the following components

• Centralized Document Repository
• Online Forms
• Task Lists
• Reports
• Analytics and Dashboards

Implementing Workflow Management in an Organization

• Workflow Management requires systematized business processes
• Every business event needs to be recorded, hence requires a discipline among workforce
• Transparency in all business activities
• Assigning well defined roles and responsibilities

Reach1to1 Provides

• Assistance in business process re-engineering to implement workflow automation
• Creating custom-built workflow modules to suit specific business processes
• Training and Support
• Hosted Business Solutions

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